St George Bank Corporate Performance Centre - Human Resources Essay

St George Bank Corporate Performance Centre - Human Resources - Essay Example This paper illustrates that literacy was traditionally viewed as the ability of an individual to read, and communicate using symbols in a defined social context. In this context, a literate individual can ‘derive and convey meaning, and use their knowledge to achieve a desired purpose or goal that requires the use of language skills, be they spoken or written’. Such an individual can reorganize the meaning of a given language from one knowledge base to fit in another knowledge base. The concept of literacy has evolved over time with the changes that are observed in the society so that in the modern setting it has grown to include knowledge of the applications of information communication technologies and other critical literacy in the daily operations. The use of modern technology such as computer and the internet is common in the current work place to facilitate various organizational functions. The organizations are showing increasing concern on customer satisfaction i n order to attract and retain customers as one of the strategies for competition. Customer satisfaction will in turn be influenced by the quality of service provided (speed, accuracy, and convenience). The application of modern technology is appropriate in achieving this objective. The employees need to be conversant with these modern technologies to ensure that they are effectively applied at the workplace. However, this may not be achieved since some of the employees are illiterate and this hinders their ability to learn and understand the application of such modern technologies.... This led to the development of training reforms with the initiation of programs such as Towards a Skilled Australia (1994-1998), A Bridge to the Future (1998-2003), and Shaping Our Future (2004-2010) all emphasizing on the essence of adult literacy and numeracy skills (Smith, 273). This has set pace for adult learning in different organizations within Australia. This paper focuses on various aspects of adult learning and training employed at St George Bank, Australia. The use of adult learning principles to develop workforce at St George The level of literacy has been relatively high in the general population in Australia in the past few decades with low levels of literacy recorded for indigenous students (Department of Education Science and Technology, 2012). These individuals move on to become employees in organizations. However, significant developments are often recorded in the operations of organization necessitating training and development programs for the employees. Such empl oyees will be trained at older ages applying the principles and processes in adult learning. Adult learning is necessary to enhance a change in the skills of the adults, their behaviors, their knowledge level, or attitudes and thoughts towards some concept (Russell, para.2). The learning process among adults may take a different dimension from that observed among the young learners, largely because the adults have had some experiences and expanded individual understanding of a given concept. Significant differences are observed in the ‘degree of motivation, the amount of previous experience, the level of engagement in the learning process, and how the learning is applied’ (Russell, para.2). Generally, an effective adult learning process will occur if there is